Shipping Policy
At Dudu Pet Care, we’re dedicated to ensuring that your furry friend’s essentials reach you quickly, safely, and in perfect condition. Our goal is to make your shopping experience as seamless and hassle-free as possible. Please read the following details about our shipping process.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is confirmed, you will receive an email confirmation with your order details.
If we experience a high volume of orders, shipments may be delayed by a few days. We’ll notify you by email if there’s any significant delay.
2. Shipping Methods & Delivery Time
We offer standard and express shipping options:
- Standard Shipping: 4–7 business days (depending on location)
- Express Shipping: 1–3 business days
Delivery times are estimated and may vary based on your location, courier delays, weather conditions, or holidays.
3. Shipping Charges
Shipping costs are calculated at checkout based on weight, size, and delivery destination.
We occasionally offer free shipping on promotional orders or for purchases above a certain amount — please check our homepage for active offers.
4. Shipment Tracking
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment in real time.
Please allow up to 24 hours for the tracking information to update after dispatch.
5. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected delivery window, please contact our support team immediately at support@dudupetcare.com.
We’ll assist you in filing a claim with the courier or arranging a replacement.
6. International Shipping
Currently, Dudu Pet Care ships only within [insert your country, e.g., the United Kingdom or India].
We are working on expanding our international shipping options soon.
7. Incorrect Address or Delivery Issues
Please ensure that all shipping details are accurate at checkout.
Dudu Pet Care is not responsible for lost or undelivered orders due to incorrect addresses. If you realize an error after placing your order, contact us immediately — we’ll do our best to update it before dispatch.