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Refund Policy

At Dodo Pet Care, your satisfaction — and your pet’s happiness — are our top priorities.
If for any reason you’re not completely satisfied with your purchase, we’re here to help with hassle-free returns and refunds.

1. Eligibility for Returns

We accept returns on most items within 14 days of delivery, provided they meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (invoice or order number) is required.
  • The product must be returned in the same condition as received.

For hygiene and safety reasons, we cannot accept returns on the following:

  • Opened grooming products (e.g., shampoos, sprays, brushes)
  • Used pet beds, collars, or toys
  • Perishable items like food, treats, or supplements
2. How to Initiate a Return

To start a return, please contact our support team at [your email address] within 14 days of receiving your order.
Include the following details:

  • Your full name
  • Order number
  • Product name(s)
  • Reason for return
  • Supporting photos (if the item is damaged or defective)

Our team will review your request and provide a return authorization and instructions on where to send your package.

3. Return Shipping
  • Customers are responsible for return shipping costs, unless the product is defective or we shipped the wrong item.
  • We recommend using a trackable shipping service or insured courier, as we cannot be responsible for lost or undelivered returns.
  • Once received, we’ll notify you by email and begin the inspection process.
4. Refund Process

After your return is received and inspected:

  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • You’ll receive an email confirmation once your refund is completed.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchanges

We only replace items that are defective, damaged, or incorrect.
If you wish to exchange an item, please email us at [your email], and we’ll arrange a replacement or store credit.

6. Damaged or Faulty Products

If you receive a damaged or faulty item:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos showing the issue.
  • We will arrange for a replacement or issue a full refund immediately, depending on your preference.
7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment method.
  2. Contact your credit card company; it may take a few days before the refund appears.
  3. If the issue persists, contact us at [your email], and we’ll help you resolve it promptly.
8. Non-Returnable & Clearance Items

Please note that sale items, gift cards, and promotional bundles are final sale and cannot be returned or exchanged unless defective.

9. Policy Updates

We may update this Refund Policy from time to time to reflect improvements in our services or to comply with regulations. Any changes will be posted on this page.